Here at Cannon Travel we pride ourselves on our customer service. This includes how we handle your personal information. We try to be crystal clear about how we use your information, to give you choices about how we use it, and to ensure its security.

 

Scope of this policy

This Privacy Policy concerns all the information that we collect, use and otherwise process about you as a customer, potential customer or just enquirer We’ve approached our Privacy Policy with brevity and clarity in mind. We haven’t provided lengthy detail of all aspects of our collection and use of your information and any specific examples we provide aren’t intended to be comprehensive lists. We’re happy to provide any additional information or explanation needed and/or answer any questions you may have.

Policy updates

We keep this Privacy Policy under regular review to make sure we’re being transparent about how we use your personal information. Any changes to our Privacy Policy will be reflected at www.cannontravel.biz/privacy-statement.

 

We are Cannon Travel (uk) Ltd, a company incorporated in England and Wales under company number 1386033. You’ll find our registered address below.

Who’s the Data Controller

For the purposes of data protection laws, we are the “data controller” of all personal information that we collect, use and/or otherwise process about you under this Privacy Policy.

How to contact us

If you have any questions about this Privacy Policy or the ways in which we handle your personal information, please contact us as follows:

Data Protection Officer

Cannon Travel

1 Borough Fields 

Royal Wootton Bassett

Wiltshire

SN4 7AX

data.protection@cannontravel.biz

The type of information we collect about you depends on the nature of your interactions with us. Depending on the circumstances, we collect any of the following:

Details about you.

 

Your name, email address, address, telephone number, date of birth, your hotel room preferences, loyalty membership details, frequent flyer membership details, payment details, your reasons for travel (such as for a wedding, birthday or anniversary), meal and other travel preferences or dietary requirements and, if necessary, information about your health to the extent that it’s relevant to your fitness to fly, your holiday itinerary or to provide you with special assistance;

 

Identification documents. 

If you are travelling on a route requiring Advance Passenger Information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date;

 

Details about the services you arrange with us.

 

Your travel details, including details of your travel itinerary, where you are flying from and to, your booking information, any onward travel details if relevant (for example if you need our assistance for a connecting flight, if you’ve booked transportation or a tour with us), details of experiences or excursions booked through us, your baggage requirements, any upgrade information, your lounge visits, seat preferences, meal preferences or requirements, details of any special assistance you might need from us and any other information relevant to enable us to provide you with the travel or other services that you’ve arranged with us;

 

Your interactions with us. 

Information about your interactions or conversations with us and our people, including when you make enquiries, comments, complaints or submit feedback to us (whether formally via email or simply verbally to our people); 

How we collect information about you will depend on how you interact with us and what services you arrange with us. Depending on the circumstances, we collect information in any of the following ways:

 

When you browse our site;

 

When you contact us via our shop front, by telephone, social media, post, email or instant messenger;

 

When you request a brochure, sign up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research;

 

When you provide us with information about an accident, illness or incident that occurred in connection with your holiday;

 

When you make a complaint about a third party (such as an airline or hotel); and/or

 

When you attend any events we host.

 

In certain circumstances, we will collect information that is deemed sensitive. This is most likely to include: 

Information about your health (for example if you ask us to provide you with special assistance during your holiday, or to determine your fitness to fly, or if you specify a meal preference that indicates a medical condition such as celiac disease); and/or Information about your religion (for example if you specify a meal preference that indicates a particular religion such as a kosher or halal meal).

We seek to limit any sensitive personal data that we collect and, unless we have other specific lawful reasons to use this information (such as in an emergency situation), we will ask for your consent to collect it.

 

 

For what purposes do we use your information? 

We’ll use your information for a variety of different purposes, some of which will depend on the services that you engage us for. This includes:

To manage your booking with us.

 

We will use your information to provide you with any services that you request or purchase from us. This includes booking your flight, cruise or hotel, arranging a tour,  transportation or car hire, and issuing you with your tickets (on the basis of performing our contract with you), and providing you with any special assistance (where you provide your consent); 

 

To send you service communications and support services. 

We will use your information to send you any communications relevant to the services you’ve requested or purchased from us. This includes sending you an email to notify you of changes to your itinerary, or providing you with a voucher, ticket or e-ticket. We will also provide you with customer service and support, deal with your enquiries, scheduling changes, complaints, comments or observations shared with us (on the basis of performing our contract with you or on the basis of our legitimate interests to provide you with customer service); 

 

To send you marketing communications. 

We will use your information to keep you up to date with the latest news, events, offers, sales, brochures, promotions and competitions that we think might be of interest or relevant to you (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so) (please see the “MARKETING” section below for more information);

 

To personalise your customer experience. 

We use your information to provide you with a more personalised service. For example tailoring the communications that we send to you with your preferred destinations, serving you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services);

 

To improve our customer service. 

We  may record calls and/or monitor calls for the purposes of improving our customer service, ensure quality assurance, training, security and for general business purposes (on the basis of our legitimate interest in improving our customer service);

 

To ensure security and protect our business interests.

In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so); 

 

To comply with our legal obligations. 

In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas (on the basis of our legitimate interests to comply with a legal obligation). 

On what grounds will we process your information? 

We will use your information for the purposes listed above, either: 

For the performance of your contract with us and the provision of our services to you;

 

To comply with a legal obligation we have; 

To protect your vital interests; 

 

With your consent

 

For establishing, exercising or defending legal claims; and

 

For reasons of substantial public interest.

 

 

In connection with the purposes and on the lawful grounds described above, we share your personal information with the following third parties: 

Third party suppliers that we work with to provide your booking and our other services to you. 

This includes for example:  airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies;

 

Airports, immigration / border control and/or other government authorities. 

Some destinations require airlines, cruise lines and tour operators to provide “Advance Passenger Information” about you to the border/immigration authorities of the country of your travel destination. Advance Passenger Information comprises the basic information contained in your passport that you would be required to present on your arrival. In addition, laws in certain destinations such as the USA and other countries require airlines to provide certain additional advance information about you and your travel arrangements. We will provide this information where we are required to do so. 

 

Courts or advisors. 

We share your information with other third parties (including legal, accountants or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law; 

Third parties which are successors of the business. 

    • Your information may be disclosed to any successors of our business, in the event of a re-organisation, merger or sale, for them to use for the purposes as set out in this Privacy Policy. Where we do share your information with third parties, we will require them to maintain appropriate security to protect your information from unauthorised access or processing, unless we have no ability to do so (for example, where we are sharing information with border agencies or enforcement authorities).

When you’ll hear from us

if you have:

Purchased services such as a holiday from us and have not told us that you don’t want to hear from us; or 

Signed up to receive marketing communications from us and have not later told us that you don’t want to hear from us.  

Opting out of or withdrawing your consent in relation to marketing

If you no longer want to hear from us, you can opt out or unsubscribe by:

Following the “unsubscribe” link contained in any marketing communications that you receive from us;

 

By Email to: unsubscribe@cannontravel.biz

 

By Phone on: 01793 852261

 

Third parties and marketing

We might rely on third parties to help us manage our marketing communications, but we won’t share your information with any third parties for their marketing purposes unless you agree to our doing so. 

 

What we collect when you interact with our website

As you may already know, most sites collect certain information automatically in log files about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site or app, number of page views, the search queries you make, and similar information. 

This information will be collected by us or by a third party site analytics service provider and will be collected using cookies. 

What do we mean by “cookies”?

Cookies are small amounts of information in the form of text files that we store on the device you use to access our site. Cookies allow us to monitor your use of our services and improve them.

If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings, please consult the “Help” section of your internet browser or visit http://www.aboutcookies.org. Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site. 

Overview of your rights

From 25 May 2018 you will have the right to object to our using your information for our legitimate interests. However, please keep in mind that your objection to this sort of processing may affect our ability to carry out the tasks that we have set out above.

You have certain rights in respect of the personal information that we hold about you, including: 

The right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy;

The right to ask us not to process your information for marketing purposes; 

The right to request access to the information that we hold about you; 

The right to request that we correct or rectify any information that we hold about you which is out of date or incorrect; 

In certain circumstances, the right to ask us to stop using information about you; 

The right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.

Please note that we reserve the right to retain certain information for our own record-keeping (for example, to ensure that you do not receive marketing communications that you have opted-out of receiving) and to defend ourselves against any claims. We may also need to send you service-related communications relating to the services that we provide to you even when you have requested not to receive marketing communications. 

The right to withdraw consent that you have provided to us to use your personal information;

The right to object to our using your information on the basis of our legitimate interests or those of a third party and there is something about your particular situation which makes you want to object to processing on this ground;

The right to receive a copy of any information we hold about you in a structured, commonly-used, machine-readable format, in certain circumstances; 

The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.

How to exercise your rights

You can exercise your rights by contacting us 

We will comply with your requests unless we have a lawful reason not to do so. 

What we need from you to process your requests

Please be aware that we may need you to provide additional information (such as to confirm your identity and/or to confirm what information you wish to access) in order to process your request. 

 

Our service providers and suppliers

We are based within the European Economic Area (EEA). However, in certain circumstances information that we collect about you will be sent to and held by us in countries outside of the EEA where we work with suppliers and service providers that are either based outside of the EEA or have servers based outside of the EEA. Countries outside of the EEA protect information differently, and so where we do transfer your information to suppliers based outside of the EEA, we will take all steps necessary to ensure that it is adequately protected and used in accordance with this Privacy Policy, including but not limited to relying on any appropriate cross-border transfer solutions such as the

European Commission's Standard Contractual Clauses

EU-US Privacy Shield Framework.

Destination territories

As we outline above, in certain circumstances, we are required to share information about you with immigration or other government authorities before you go to your destination. 

 

Our security measures

We strive to constantly keep our security practices under review to make sure that we’re keeping your information as safe as possible. We use a variety of different technical and operational security measures to protect your information against unauthorised access or unlawful use. For example we: 

Ensure the physical security of our office; 

 

Ensure the physical and digital security of our equipment, devices and systems by mandating appropriate password protection, encryption and access restrictions;

 

We are a “PCI DSS” compliant company, meaning that we apply certain high standards of security in respect of your payment information;

 

Ensure appropriate access controls so that access to your information is only granted to those of our people that need to use it in the course of their work; 

  

Maintain internal policies and deliver data protection and confidentiality training to make sure our people also understand their responsibilities in looking after your information and commit to taking appropriate measures to enforce these responsibilities.

 

How you can help ensure the security of your information

 

You can also play a part in helping to keep your information safe. Here are a few useful starting points:

 

Keep your booking references and file number confidential, and avoid sharing them with anyone else;

  

Be alert to any fraudulent emails that may appear to be from us, but aren’t. Any emails that we send will come from [*]@cannontravel.biz

Links to other sites and resources

Our site contains content and links to other sites that are operated by third parties. Please note that we do not control these third party sites or the cookies that such third parties operate and this Privacy Policy will not apply to them. Be sure to consult the Terms of Use and Privacy Policy of the relevant third party site to understand how that site collects and uses your information and to establish whether and for what purposes they use cookies. 

 

We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for example for the purposes of exercising our legal rights or defending ourselves against claims. We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. 

For example: 

We try to adopt a paperless approach wherever possible and securely destroy any paper correspondence we receive on a regular basis unless we are required to retain it for evidential or legal purposes; 

 

We retain a suppression list of individuals who no longer wish to be contacted by us indefinitely. We need to keep this information to comply with their wishes not to contact them; 

 

If you have any comments, questions or concerns about the contents of this Privacy Policy or the way in which we use your information, we encourage you to contact us to see if we can help resolve the issue in the first instance.

 

However, if you’d still like to make a formal complaint or have concerns regarding the ways in which we use your information, you can contact the Information Commissioner’s Office (also known as the “ICO”). The ICO is an independent authority and the UK’s supervisory authority for information rights.

 

You can register your concerns on the ICO site by going to 

https://ico.org.uk/concerns/handling/

LAST UPDATED: 2 May 2018